The Business Operations department, is responsible for both client facing and non-client facing back office aspects of our program. This includes a Client Data Management team who ensure timely and accurate client repayment and order data, a Customer Engagement team who ensure excellent customer service through a call center and SMS services, and a Field Data Verification team who aim to prevent and catch fraud by conducting investigations in the field.
The Business Innovations Associate will work alongside these functions and with our core field operations to support the growth of our client base, by developing new systems and analyzing the learnings from the data they create. They will spend a significant amount of time coding new systems and analyzing data. This role will require a high-level of responsibility and we need someone who can effectively meet goals and deliver results through coordination and communication, process design, and implementation.
The ultimate goal of this position is to leverage data and new technological processes to increase our efficiency and improve client services. Over time, this role will evolve into setting more strategic direction about which systems we should invest in to solve evolving and exciting opportunities from a variety of departments.
Typical projects/tasks include but are not limited to:
Recent Business Operations Accomplishments:
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
We are seeking an exceptional professional with 2+ years of work experience and ideally a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:
As soon as possible
Rubengera , Rwanda
Commensurate with experience
Full-time job
Health insurance, paid time off
Yes. Rwanda country nationals and East Africans are strongly encouraged to apply.
One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here.
NOTICE : In your job application (cover letter), please friendly mention Kaleta.co job board as your source for this vacancy.
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