ROLE AND RESPONSIBILITIES
The incumbent will be responsible for activities among others:
· Design and implement the delivery of IT/IS Solutions for supporting the organization’s processes;
· Acquisition, deployment and support of the information systems technology (hardware and software) in line with the needs and approved standards of the organization;
· Manage the organization’s website, the local area network and other relevant e-Solutions for the organization including video conferencing and other electronic systems;
· Perform systems, network, communications and data base management and administration;
· Design, implement and operate scalable, highly available and fault tolerant systems;
· Ensure the availability, performance and security of IT systems and applications at the Court;
· Investigate, Diagnose and Classify incidents for users;
· Escalate Incidents and service requests where necessary to OEMs and service providers and follow up the resolution;
· Identify customer service trends; determine system improvements;
· Serve as second level support for all deployed systems;
· Develop user guides on systems and applications and help conduct user training when necessary;
· Provide timely status updates of support activities to the line supervisor.
· Contribute to the establishment of Standards and Guidelines for the development, standardization and regulation of IT practices.
· Ensure the application of appropriate frameworks with which to implement policies, standards and guidelines designed to achieve the Information Technology policy objectives of the Court.
· Assist in the regular review of the standards and guidelines in accordance with the evolution of the IT environment and technology innovations;
· Be responsible for IT security;
· Perform any other duty as may be assigned by the supervisor.
ACADEMIC QUALIFICATIONS AND EXPERIENCE
· Bachelor’s degree (or equivalent) in computer science, computer engineering, business systems analysis & design, information systems management or any related ICT field from a recognized university;
· 5 years progressively responsible experience in planning, web design, development, implementation and maintenance of information and communication technologies;
· Good knowledge of ECOWAS ICT infrastructure and IT strategy as it relates to user area(s);
· Knowledge of all aspects of the design, development, management, implementation and maintenance of complex web projects using web content management systems and technologies;
AGE LIMIT
· Be below 50 years old. This provision does not apply to internal candidates.
ECOWAS KEY COMPETENCIES
· Ability to persuade/influence others to consider a certain point of view, adopt a new idea or implement new methods and practices;
· Ability to lead a team of trainees/junior staff and instill a spirit of teamwork to engage employees and achieve a well-defined set of activities;
· Ability to respect chain of command in an appropriate manner;
· Ability to resolve challenges that occur with minimal direction and/or to recommend and explain solutions or alternatives for approval;
· Ability to utilize the Code of Ethics to manage self, others, information and resources;
· Ability to mentor others and create feedback loops with supervisors, colleagues and the subordinates to build strong working relationships and improve performance;
· Contribute to maintaining organizational unit’s performance goals and standards.
· Interpersonal skills with ability to keep a client informed of progress or setbacks in projects of relevance to timeline, quality and quantity;
· Ability to proactively interact with clients and build strong trusting relationships based on mutual respect and regular discussions;
· Ability to establish and sustain professional credibility with clients/stakeholders in a manner that anticipates their need, mitigates issues and that carefully balances professional obligations with the need to be sensitive and responsive to their needs;
· Ability to counsel, advise, consult and guide others on matters pertaining to assigned client service responsibilities and established client service standards;
· Demonstrate respect for cultural differences, fairness and ability to relate well with people from varied backgrounds, nationality, gender, ethnicity, race and religion;
· Understanding of diverse cultural views especially within West Africa, with sensitivity to group differences; ability to challenge bias and to practice tolerance and empathy;
· Ability to listen actively, consider people’s concerns and apply judgement, tact and diplomacy;
· Ability to work in a diverse and inclusive interactive environment that benefits from diverse strengths;
· Ability and responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
· Ability to encourage, empower, and advocate for people in an unbiased and transparent manner.
· Knowledge of ECOWAS institutions, sectors, programs and policies;
· Knowledge of ECOWAS internal operational requirements of programs, projects, services and systems required to achieve work assignments and meet performance goals;
· Knowledge of rules and procedures of ECOWAS associated assigned responsibilities and ability to explain these clearly to others;
· Knowledge of the ECOWAS culture, structures and performance issues and priorities impacting assigned responsibilities;
· Knowledge of member states development trends, indicators, challenges and opportunities as it relates to project/program assigned to own position.
· Ability to study data/information from a variety of sources, identify anomalies, trends and issues, present findings, and make recommendations;
· Ability to break down problems or processes into key parts to identify and solve gaps in service, quality assurance, compliance and performance targets;
· Knowledge of and ability to apply techniques to generate creative ideas and new approaches to meeting goals;
· Ability to use evidence and research to inform policies and programs and identify relevant and appropriate sources of information, including stakeholders, regional institutions and/or internal committees.
• Demonstrate operational computer proficiency using appropriate tools;
· • Ability to make sound use of graphics and tables to effectively present numerical data to write semi-complex technical reports/proposals and edit/check templates, letters, etc.
· • Ability to convey information clearly and concisely in a succinct and organized manner through both writing and verbal means,
· • Exhibit interpersonal skills, make presentations, express opinions and debate ideas with others in a constructive manner;
· • Ability to respect chain of command in an appropriate manner;
· • Proficiency in information communication technologies (ICT);
· • Fluency in oral and written expressions in one of the ECOWAS official languages of the Community (English, French & Portuguese). Knowledge of an additional one will be an added advantage.
· Ability to develop, implement an individual action plan for achieving specific work goals;
· Identify, organize and monitor tasks throughout to facilitate execution;
· Ability to contribute and/or lead on projects as per accepted project management standards and techniques, to co-ordinate contributions by others to set and meet deadlines;
· Ability to organize work, set priorities, and work within timelines, giving attention to details, stakeholders, indicators and risks;
· Ability to identify, collect and assess indicators to monitor performance and to take proactive remedial action as required.
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