International Consultant: Development of Citizen Feedback Management System

World Bank Group

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Assignment Title: Consultancy for International IT Consultant to Support the Development of Citizen Feedback Management (CFM) System in Lesotho.

Reference No. (as per Procurement Plan): LS-MOF-127983-CS-INDV

The Government of the Kingdom of Lesotho (GOL) has received financing from the World Bank toward cost of the PUBLIC SECTOR MODERNIZATION PROJECT (PSMP) and intends to apply part of the proceeds to engage International IT Consultant to support the Development of Citizen Feedback Management System. The consultant will be responsible for guiding the technical requirements and setup for the CFM software including specifications of hardware, connectivity with telecom operators for SMS, setting up of the interface, server configuration and training of local resources. The consultant will work in a coordinated and collaborative fashion while maintaining independence and self-motivation; maintain regular communication with project team via phone, email and in-person briefings on all aspects of the project; manage and store all reports, notes, forms, correspondences, and datasets related to the project in an organized, secure, and readily accessible way; and whenever possible, facilitate communication with other government agencies relevant to the pilot (e.g. line ministries, Ministry of Public Service).

The specific objectives of this assignment are to support the OPM in localizing the available technology system and set it up for implementing the pilot and manage and run the system using local resources on an on-going basis. Transfer of technology through virtual/in-person training will also be required. The system chosen should include communication, categorization and reporting modules available through a web-interface with dashboards.

The government of Lesotho through the Ministry of Finance now invites eligible International individual consultants to indicate their interest in providing the Services. Interested consultants should provide information (Comprehensive CVs) demonstrating that they have the required qualifications and relevant experience to perform the Services.

The shortlisting criteria are:

  • A graduate of engineering/computer science or software engineering
  • Working experience of at least 5 years in the technology/telecom domains
  • Experience of working with government agencies on the design and implementation of digital systems using ICTs; work with citizen engagement systems will be a must
  • Sound understanding of setting up and deployment of systems, telecom connectivity, customizing interfaces, working experience with web apps and servers/cloud environment
  • Experience of working with front end and back-end development environments and coordination with development teams
  • Good knowledge of networks, data analytics

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits & Grants by World Bank Borrowers (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.

The Consultant will be selected in accordance with the individual Consultancy method set out in the Consultant Guidelines.

Further information (terms of reference) can be obtained at the address below during office hours 0900 to 1630 hours.

Application letters complete with detailed curriculum vitae must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by 10th September 2019. Applications should bear the name of the assignment in the subject field.

The Procurement Officer

Public Financial Management Reform Secretariat

Ministry of Finance

Government Complex, Finance House

Third Floor, Office # 3044

P.O. Box 395

Maseru, Lesotho


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