REPORTS TO; IT Coordinator – Shared Service Centre (SSC)
DIRECT REPORTS: IT Assistants/Interns as may be applicable from time to time
THE ORGANISATION
Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child. But this is often suppressed by poverty, violence, exclusion and discrimination. And its girls who are most affected. Working together with children, young people, our supporters and partners, we strive for a just world, tackling the root causes of the challenges facing girls and all vulnerable children. We support children’s rights from birth until they reach adulthood. And we enable children to prepare for – and respond to – crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge. We have been building powerful partnerships for children for over 75 years and are now active in more than 70 countries.
Our global strategy has a specific focus on girls, as they are often the most marginalized and most often left behind. We have committed ourselves to the ambitious target of reaching 100 million girls over 5 years, to ensure they can learn, lead, decide and thrive. This is our contribution to reaching the sustainable development goals, and in particular the goals on gender equality. Our organization is transforming itself to meet this enormous challenge everywhere we work. We need bold, forward-thinking and innovative individuals to lead our country operations, driving change and delivering results that will allow us to reach our target of 100 million girls.
The Shared Services Centre is a Centre of Excellence based in the MEESA region office. The centre’s vision is that within 2 years its clients will have recorded added value within their support services. The centre is committed to a reliable, efficient and effective service to the MEESA regions at a competitive price. Its ultimate goal is to be trusted, predictable, and dependable to our clients at all times and to ensure commitment to excellent turnaround times in all our service delivery.
ROLE PURPOSE
The SSC IT Officer under the overall supervision of the SSC IT Coordinator will provide first line support for IT infrastructure support to the SSC clients. This includes desktops, servers, telecommunication equipment and networks as well as troubleshooting for systems to ensure uninterrupted IT operations.
ACCOUNTABILITIES & MAIN WORK ACTIVITIES
Help Desk and User Support – Global & Local IT Services (60%)
IT Support to Other Countries (10%)
Vendor Management (5%)
Other IT Support Services (20%)
Innovations / Research (3%)
Safeguarding Children and Young People (Safeguarding) and Gender Equality and Inclusion (GEI) (2%)
TECHNICAL EXPERTISE, SKILLS & KNOWLEDGE
Essential Qualifications/ experience:
Desirable Qualifications / experience:
Languages required
Skills:
Knowledge:
Behaviors:
LEADERSHIP COMPETENCIES
BUSINESS MANAGEMENT COMPETENCIES
TECHNICAL COMPETENCIES
Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.
We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.
We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.
Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with, and we must not contribute in any way to harming or placing children at risk.
To apply, please click on the link below.
Career Opportunities: IT Officer – Shared Services Centre (45208) (successfactors.eu)
A range of pre-employment checks will be undertaken in conformity with Plan International’s Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Disclaimer: Plan International is an equal opportunity employer and does not discriminate applicants on any basis. We also do not charge Job seekers any fees at any point of the recruitment process.
Female candidates are highly encouraged to apply for this position.
Tagged as: Kenya, Plan International
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