Background/IRC Summary: The Information Technology department supports the organization’s work by providing reliable and scalable application development and infrastructure for the IRC’s offices in the US and around the world, including many technologically challenging locations.
Job Overview/Summary:The Support Technician will be primarily responsible with providing support for our internal users on the use of their desktops and laptops. Through our ticketing system and the telephone they will provide users with solutions to questions and issues with their computer hardware and software.
Major Responsibilities
Customer Service and Communication
Technical Skills – Level I Help Desk Support
Administrative Tasks & Record Keeping
Key Working Relationships:
Position Reports to: Senior Manager Service Desk Position directly supervises: N/A
Indirect Reporting:
Team Leads Other Internal and/or external contacts: The technician will work independently and in a team setting is on daily bases. He/she/they will interact with vendors as needed.
Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
External: Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.
Job Requirements:
Education: College degree or equivalent certification
Work Experience:
Certificates or Licenses: A+ Certification, SCCM, ITIL
*Working Environment:***The position will work in the Nairobi and is expected to be on-site. Standard office work environment.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Equality, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
IRC et les employés de IRC doivent adhérer aux valeurs et principes contenus dans le IRC WAY (normes de conduite professionnelle). Ce sont l’Intégrité, Egalite, le Service, et la Responsabilité. En conformité avec ces valeurs, IRC opère et fait respecter les politiques sur la protection des bénéficiaires contre l’exploitation et les abus, la protection de l’enfant, le harcèlement sur les lieux de travail, l’intégrité financière, et les représailles.
https://rescue.csod.com/ux/ats/careersite/1/home/requisition/33419?c=rescue
Tagged as: International Rescue Committee, Kenya
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