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Retention and Development Officer
Location: Flexible, home based, all geographic locations will be considered
Contract type: Permanent
Working hours: Full time – there is an expectation that regardless of time zone the job holder will need to work flexibly to support work with the UK-based team
Grade: C
Reporting to: Senior Individual Giving Manager
Responsible for: N/A
The job holder for this role will be employed by Family For Every Child and must therefore ensure that they have the legal right to work within the county they are based. Family For Every Child does not support applications for working visas. We require proof of entitlement – visa and/or passport – and we will need a signed declaration for tax and social security purposes in order to ensure we comply with local legislation. Should the tax and or employment legislation within the country you are based prohibit Family For Every Child from employing you directly then we reserve the right to withdraw an offer of employment.
Job purpose
As part of a collaborative team to play a key role in delivering retention and development campaigns across a variety of channels including digital, phone and mail, in order to maximise supporter value for Family. To manage campaigns on time, within budget and to agreed KPIs.The role has a global remit as we have supporter bases in the UK and in New Zealand.
Scope and Limits of Authority:
The Retention and Development Officer is expected to organise their own day-to-day activities according to the overall priorities and timescales set and to exercise sound judgement in many critical decision-making areas.
Key Responsibilities:
General:
Family is evolving and with an ever increasing membership the role of the Secretariat has to adapt and respond to the changing needs of the members. This has an impact on each and every role within the Secretariat, therefore flexibility is key and the ability to respond to change, shift responsibilities and work collaboratively underlies the approach all staff need to take.
Person Specification & Behaviours:
Education, qualifications, knowledge and experience Essential
Educated to UK A-Level (international Level 3) or equivalent qualification or experience
Experience in a marketing or communications position to include:
Experience of working with agencies
Good understanding of Family’s key target audiences
Experience of effective communication at all levels across an organisation
Experience of operating in an organisation in which a facilitative and consultative style of working is appropriate
Desirable:
Skills and personal attributes:
The following skills and personal attributes are expected of all staff:
This role requires infrequent travel, usually just one week per year for the annual Secretariat Away Day.
Benefits
We offer a flexible working environment with generous benefits to support your work and personal life:
https://familyforeverychild.org/vacancy/retention-development-officer/ |
