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About GiveDirectly
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. GD has raised over $800M since launching in 2011, delivered cash to more than 1.2 million recipients, and launched offices in 11 countries. We’re continuing expansion across the Global South. Over the past decade, GD has also supported large-scale, experimental research, expanding the evidence that cash has a positive short and long-term impact on recipients. As a result, GD has been celebrated as one of the most innovative non-profit companies byFast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in theNew York Times Magazine,This American Life,Foreign Affairs, andThe Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We continue to grapple with balancing inclusivity of all cultures and experiences while maintaining cohesion in our values. While there is much that we are still learning, we take care of one another, have fun, as well as provide flexible working hours wherever possible.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law.
About this role:
Reporting to the Associate Field Manager (AFM) Hotline & Case Management, the Field Officer (FO) – Case Management’s primary focus is to address the case management needs of vulnerable recipients in a specific GiveDirectly program. The FO – Case Management works in coordination with enrollment and follow-up Field Officers to address concerns raised by the recipients. The FO – Case Management acts primarily as a case coordinator and recipients case manager, and may perform duties that include home visits, prevention of harm and risk reduction, as well as crisis intervention. As part of the FO – Case Management’s routine duties he/she will interact with program AFMs (both enrollment and follow-up), Field Manager Safeguarding, as well as the Field Manager Call Center.
Responsibilities:
- Check Salesforce for recipient cases logged by the call center agents as well as enrollment and follow-up AFMs for investigation
- Regularly attend briefs and debriefs with the enrollment and follow-up teams so as to pick up any recipient concerns that may come up for further investigation
- Log new recipient cases into Salesforce
- Reach out to recipients with concerns either remotely or through home visits when necessary in order to establish the exact nature of their concerns
- Assess recipient readiness for case management services based on needs, ability, and willingness to participate in the program
- Create case management plans for recipients based on own case findings for approval by AFM – Hotline and Case Management
- Prepare case-related reports including outcomes, successes and challenges when required
- Participate in the development of basic standards for case management that are flexible and adaptable
- Establish and maintain collaborative working relationships with community resources
- Provide recipients with relevant GiveDirectly approved referrals to agencies and service providers based upon their concerns
- Follow up with referrals to ensure that recipients receive and access necessary services in a timely manner
- Actively participate in staff meetings and trainings
- Perform other related duties as required
Desired Attributes:
- Critical thinking and attention to detail
- Integrity
- Organized and able to work with minimal supervision
- Active participation in staff meetings and trainings
- Excellent investigation and report writing skills
- Excellent time management skills
- Highly motivated self-starter, with proven ability to develop creative solutions to problems
- Excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team
- Ability to multitask and remain calm in demanding and unpredictable situations
- Ability to maintain a professional, customer service-oriented attitude at all times
- Display a high level of initiative and commitment towards completing assignments efficiently
- Must possess work/language proficiency in English and Lumasaba
Qualifications:
- Possess a bachelors’ degree in Social Work or relevant case management experience
- Experience in case management and/or program development is beneficial
- Possess the ability to use computers and proficiency in Microsoft Office software
This is a temporary (three months) project and applications for this role will be processed on a rolling basis.
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)Take home skills assignment (~2 hours)Second interview (1 hour)*Third interview (1 hour)*Final interview (1 hour)Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
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