The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication, and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skills and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries.

CHAI is an Equal Opportunity Employer and is committed to providing an environment of fairness and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experiences, backgrounds, and cultures. For more information about our exciting work, please visit CHAI’s website.

Overview of Role:

CHAI Ghana seeks a highly skilled and organized Senior Coordinator to support administration and HR operations across the CHAI Ghana office to be based in Accra.

The Senior Coordinator’s responsibilities include assisting with human resource allocation, organizing company events, arranging, and assisting with employee performance improvement, and liaising with suppliers and vendors.

Reporting to the Country Director, the Senior Coordinator will support program staff to deliver outstanding results by ensuring smooth daily office operations.

Human Resources

• Support the human resource management function, including coordinating employment contract leave schedules and managing the dissemination and implementation of all CHAI policies.
• Work with the global team to guide and support staff on learning and development initiatives, including mentoring, coaching, and capacity building.
• Support the complete recruitment cycle, including drafting and revising job descriptions, advertising, candidate sourcing and screening, panel interview coordination, preparation of hiring documents, and new staff members’ orientation and onboarding.
• Securely maintain all personnel records, policies, and procedures.
• Maintain calendar on the expiration and renewal of employee and service provider contracts, ensuring timely review and action.
• Responsible for staff mobility, including work visa processing and relocation support for new and existing international staff.
• Liaise with Regional and HQ HR on all related HR matters.
• Closing off for all exiting employees (Access, equipment, exit interview, etc.) – exit package.
• Support in-country Safety and Security, ensuring adherence to CHAI policy and support for evacuated staff, linking with Global S&S.
• Perform other duties as assigned by the Country Director.

Administration/Operations

• Responsible for managing the office administrator’s day-to-day duties and responsibilities.
• Manage the office’s daily operations, including procurement, IT support, logistics, supplies, and security for all office staff and visitors.
• Maintain general appearance of the office, including the anticipation of space needs and managing office moves.
• Track staff requests pertaining to operations and coordinate with building maintenance staff and service vendors.
• Support all assets and procurement, including negotiating all contracts with vendors, purchasing all significant assets, and monitoring all fixed assets within the organization.
• Managing office supplies and the office inventory process.
• Coordinate safety and security in all CHAI presence locations and guide travel locations within the country.
• Ensure CHAI Ghana’s annual registration and accreditation are completed thoroughly and timely.
• Ensure office compliance with Health and Safety standards, fire safety, etc., for operations and workplace safety.
• Ensure all staff have relevant work authorization and support applications for relevant authorization to ensure all staff are compliant with CHAI policies.

• Bachelor’s degree plus 3 years of relevant work experience.
• Experience in office management or an administrative role.
• Excellent written and oral communication skills.
• Detail-oriented with strong organizational skills.
• Ability to handle multiple tasks simultaneously, set priorities, and work independently.
• Ability to be effective in high-pressure situations and work in a fast-paced, multicultural environment.
• Ability to be patient and thoughtful even under stress.
• High level of proficiency in relevant computer applications, particularly Word, Excel, and PowerPoint.