Practice Administrator – Centre of Digital Excellence (Johannesburg Based) (South Africa) Full Time

ABOUT GENESIS:

In a world undergoing convulsive technological and political change, Genesis partners with key actors to deliver urgent, lasting impact in critical areas.

Genesis, an impact firm founded, incorporated and headquartered in Africa, has worked in 46 African countries and more than 100 countries globally. Uniquely, Genesis is focused on the Young World – the arc of countries with young populations stretching across Africa, the Middle East, South Asia and parts of Southeast Asia.

By 2030 four in five children will be born in the Young World, making this region central to the future. With growing markets and young, productive populations, Young World countries have the most positive potential trajectory in the world. It is here that investments of all kinds will have the highest social and economic returns.

Our job at Genesis is to help societies, governments and businesses across the Young World succeed at three fundamental historic transitions:

1.  Reconfiguring economies: creating income for large, rapidly urbanising youth cohorts within a global economy undergoing profound changes
2. A human transition: a fundamental rethink of how societies, governments and markets can ensure the health and cognitive and social well-being of all those young people, including the most vulnerable
3. A just climate transition: both to decarbonise and to manage the human and economic impacts of a global crisis they did not cause
4. To do this work, we are building a new type of impact firm.

LOCATION: Johannesburg, South Africa (Genesis has a hybrid work policy with a minimum of two days a week in the office and the rest of the time optional as work-from-home)

 PRACTICE AREA DESCRIPTION:

The Centre of Digital Excellence (C0DE) practice in Genesis focuses on technology innovation and the opportunities it provides for improving the development potential of Young World nations, as well as managing the risks inherent in an increasingly digital world.

Our work is focused on three areas:

• We identify, quantify, and enable economic and social opportunities in the digital economy to connect people to sources of income and service delivery. We work across the enablers required to scale these opportunities inclusively: digital and financial inclusion, digital upskilling and reskilling, inclusive tech-enabled business models, and government support.
• We advise our clients on technology governance, policy, regulation, and ethics – We identify the biggest risks contributing to negative market, consumer, and human rights outcomes as technology becomes mainstream, and advise on the best policy, regulatory and alternative approaches to managing these risks responsibly without stifling innovation.
• We support data-driven decision-making by employing a suite of tools that collect, analyse and dynamically visualise the information required to make decisions more quickly and effectively across an organisation.

 ROLE DESCRIPTION:

As the Practice Administrator, you will play a crucial role in supporting the day-to-day operations of the C0DE Practice across areas including people management, commercial success, meetings and events, relationship management, business development, and support to the Partner and Senior Management Team (SMT) on practice management. Reporting to the C0DE Partner, this role requires a blend of administrative expertise, exceptional organisation skills, and effective communication skills to ensure the C0DE practice runs smoothly.

We offer you a steep learning curve while providing an opportunity to make a difference. We offer meaningful work with professional, talented, and supportive teams; mentoring, and regular feedback from partners. You will learn:

• How to work effectively in diverse, lean, agile, and professional teams.
• How to communicate effectively with colleagues.
• About your own work and leadership styles and preferences.
• How a professional services firm is run and managed.

Commercial management:

• Develop and maintain excellent relationships with the central finance team and other practice administrators
• Coordinate and manage updates to the practice’s monthly and annual revenue forecasting and profitability tracking
• Prepare and manage monthly invoices to clients, payment of subcontractor expenses, and reconciliation of the practice credit card expenses using an online enterprise management system
• Follow up with clients on outstanding invoice payments and communicate with subcontractors on payments
• Assist the partner with preparations for quarterly practice review meetings with the CEO and COO

Practice administration:

• Assist partner/principals with diary management, expenses, and travel management
• Manage the setup and recording of projects using the Genesis enterprise management system
• Manage and maintain practice Google Drive for projects, proposals, and administrative records
• Manage accurate information and contracting with clients and with subcontractors
• Provide support to team members for timesheet management, staff claims, and payments processing 

People management:

• Assist in the management of practice recruitment processes
• Coordinate the induction and training of new joiners
• Communicate with clients and external stakeholders while team members are on leave
• Manage practice leave calendar
• Assist with the tracking of the team’s professional development plans and training

Meetings and events:

• Schedule team, management and external stakeholder meetings including invitations, RSVP follow-ups, reminders, and meeting room bookings
• Assist with note-taking during SMT meetings, as needed
• Follow up on actions agreed in team and SMT meetings
• Manage the practice’s video conferencing tools to ensure seamless operation and scheduling of video conferences
• Organisation and arrangement of practice events including annual practice strategy retreats, farewells, and team social events

Business development:

• Support the practice management team with tracking proposals and new business opportunities
• Support the maintenance of practice marketing material including CVs, bios, and website updates
• Maintain a database of clients and external stakeholders for distributing thought leadership and marketing materials
• Provide ad hoc support on the development of project proposals, where required

The CODE Practice Administrator should have the following:

• Minimum of 4 years of relevant experience providing administrative support in a professional services firm
• Relevant qualification in Office Support, Administration, Secretarial or related – minimum of Diploma or higher
• Exceptional organisational, coordination, and multitasking skills
• Ability to use enterprise management system software
• Proficiency with Microsoft Office and Google Suite
• Client-centric and dedicated to providing the best possible support and service to the practice area
• Confident communicator with people at all levels
• A creative approach to solving problems
• High level of discretion and confidentiality
• Self-motivated and driven to succeed with a proactive work approach
• Able to work independently and integrate well with a multicultural team across different time zones

HOW TO APPLY:

• Please follow the online application process on the career portal of the Genesis website, we are unable to accept any e-mailed CVs or applications
• Your application will primarily be considered for this role. If that are multiple roles that you are interested in, please submit your application to each position
• Once you have applied via our career portal, you will receive a system-generated confirmation e-mail that your application was received
• NOTE: Please be advised that uploaded documents/attachments cannot be bigger than 4MB in total, as the system will not accept your application if the uploaded documents exceed 4MB
• Communication will be with short-listed candidates only – if you do not receive any feedback on your application within 3 weeks, please consider your application unsuccessful
• Genesis Analytics reserves the right not to proceed with an appointment of any advertised role
• All appointments will be made in line with Genesis Analytics’ Employment Equity Plan and Transformation Policies
• All applications will be treated confidentially