Position Title: Head of Support Services
Supervised by: Country Director
Reporting to: Country Director
Duty Station: Yaoundé
Area of Operation: Cameroon
Employment Period: 24 months (start date ASAP)
Type of Contract (Expat/National/Trainee): Expatriate or national contract
Salary & Benefits: E1 – large family package
1. Introduction
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization.
Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
2. Background
The West and Central Africa, North Africa and Latin America (WANALA) region has 73 bases spread around three main areas in 12 countries: 43 in West Africa (former WARO), 11 in North Africa (former NARO) and 19 in the Americas.
Under the leadership of the regional office in Dakar and closely linked to interventions in neighbouring Central African Republic (CAR), DRC began operations in Cameroon in 2018 by responding to the humanitarian needs of refugees from CAR and vulnerable Cameroonians in the Adamaoua region. Currently, DRC operates a regional office in Meiganga and two sub-offices in Djohong (Adamaoua region) and Garoua-Boulai (Eastern region). The Emergency Mobile Team (EMPACT) established DRC’s program presence in the Southwest region in late 2018 to address the needs of forcibly displaced people in the context of the Anglophone crisis, beginning humanitarian activities in January 2019. The regional office for the southwest is situated in Buea and Sub-office in Kumba. Recently DRC (October 2023) started activities in the far north of Cameroon to respond to intercommunity conflicts in the area including agro-pastoral conflicts among many others.
3. Duties and responsibilities:
Under the supervision of the Country Director, the Head of Support Functions (HoSS) has strategic and operational responsibility for Finance, Human Resources, Logistics and Procurement, Administration and Information Technology. He/she oversees, develops, and provides strategic direction to his/her support areas.
An active member of the Senior Management Team (SMT) this role ensures that all aspects of the Country Office management is represented and considered in decision making. This role has a country focus and as SMT member, the HoSS must be committed to visiting the field offices regularly to ensure regional level support, capacity is provided and competent understanding of the systems and processes within the country along with ensuring compliance to donor requirements and adherence to DRC procedures and guidelines.
a) Team management and internal communication
b) Operations Management
c) DRC Dynamics ERP System
d) Deputy Responsibilities
Assist the Country Director in ensuring coherence of strategic programming with DRC’s operational platforms, coordinate DRC’s program development, strengthen program quality, standards, and learning, and enforce DRC accountability frameworks
e) As the lead, the position is responsible for the following tasks:
In addition to the above, the Head of Support Services may be asked to carry out other duties requested by the Country Director.
4. Required Qualifications
5. Required Skills & Qualities
6. General Regulations
7. Application Process
Are you interested? Then apply for this position online**: www.drc.dk/about-drc/vacancies/current-vacancies.** All applicants must send a cover letter and an updated CV (no longer than four pages).
DRC provides equal opportunity in employment and prohibits discrimination in employment based on race, sex, colour, religion, sexual orientation, age, marital status, or disability.
DRC encourages all applicants to apply and does not practice any discrimination in any recruitment process.
However, all applicants shall take into consideration that DRC cannot offer an international work contract to a citizen of the country of assignment (in this specific case: Republic of Cameroon)
Applications close on the 25th of March 2024 at midnight (GMT-time).Applications submitted after this date will not be considered.
Due to the urgency of the position, DRC has the right to recruit a candidate who matches the required profile before the above deadline.
Tagged as: Cameroon, Danish Refugee Council
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